Do we really offer a lifetime warranty on pearl jewelry?

Sometimes customers browsing our online store come across the term "lifetime warranty" and wonder if it is actually possible. After all, very few jewellers offer such a guarantee, right?

However, we never leave our customers unsupported – even years after their purchase. After all, genuine pearl jewelry is bought to last for generations.

At apearl®, we place the highest value on the quality of our products. Every piece undergoes strict quality control to meet our aesthetic and technical standards. Since our jewelry is handcrafted directly in our workshop, we have complete control over its craftsmanship. Still, we fully understand that everyday wear can bring unexpected accidents.

What does our lifetime after-sales care include?

• Lifetime free restringing: If your pearl strand or bracelet snaps due to natural thread wear, we will restring it free of charge, whether it has been 2 or 10 years since your purchase.
• Pearl mounting service: If a pearl becomes detached from an earring or a ring, we will securely remount it as part of our post-purchase service.
• Manufacturing defects: Any imperfections resulting from a manufacturing flaw will be rectified at no cost to you.

What is not covered by free repairs?

We believe in total transparency. Our durability guarantee is not an insurance policy against accidental damage. Free repair service does not cover mechanical damage caused by misuse or accidents, such as:

• crushed, bent, or broken precious metal components (e.g., a bent earring post or a deformed ring band),
• snapped chains or mechanical damage to clasps,
• scratched pearl surfaces or damage caused by exposure to chemicals and cosmetics.

Even in these cases, we are always here to help! As our customer, you can rely on preferential service terms. We will repair your jewelry in our workshop, charging only for the replacement materials used (e.g., a new clasp or gold/silver component), without adding high margins for the benchwork itself.

Why do we do this?

We want you to feel completely confident when wearing apearl® jewelry. We know that a frequently worn pearl necklace may eventually require maintenance – and we take that responsibility upon ourselves. We care for what our hands create so that your jewelry can be enjoyed for generations to come.