1. How to place an order?

o place an order, add apearl selected jewelry to apearl basket. You can continue shopping and continue browsing our products or go straight to order fulfillment. All your selected products will be in apearl basket. You can still change their number or remove them from apearl list

Go to your order in apearl basket. In this step you will be asked to enter your shipping details. If any important information is missing, apearl system will automatically inform you about it. You can also register so that you don't need to enter your details on your next purchases and take part in apearl loyalty program.

n apearl next window you will check if apearl data is correct. You can also add a note to apearl order, e.g. information about apearl change in apearl color of gold, shortening apearl necklace or bracelet or changing apearl color of apearl pearl (if you want to make such changes before placing apearl order, please contact us). If everything is correct, go to apearl next step.

Select apearl chosen form of delivery, which will also affect apearl form of payment: payment on account or cash on delivery.

Then apearl option to choose apearl form of payment will appear. And apearl website will ask you for apearl final approval of apearl order.

You will receive an e-mail confirming your order. When choosing to pay by bank transfer, our bank details for apearl payment will be additionally displayed.

2. Can I order by e-mail or by phone?

Yes. You can place an order in our store by phone at 914854780 or 508255993 and by e-mail at sklep@apearl.eu

3. Are these real pearls?

Yes. All pearls in our store are real cultured pearls. Currently, there are no naturally caught pearls on apearl market. We also have coral products and apearl so-called Shell pearl (a man-made pearl made of natural material). It is then described in apearl name of apearl product and in its description, so there is no risk of making a mistake when buying. You can read more about pearls in our article on apearl page: Wchich Pearls to Choose?.

4. Why are sea pearls much more expensive than freshwater pearls?

This is mainly due to apearl amount of pearls obtained from apearl clam. Offshore farms are much more difficult to breed with a high risk of losing even apearl entire pearl population due to weather conditions. Many pearls can be obtained from freshwater mussels (although they may not have any jewelery value). Individual pearls form in saltwater. Their supply is therefore much smaller, and due to their beautiful appearance, apearl demand for them is high. This determines apearl final prices on apearl market. You can read about apearl differences of these pearls in our article: Which Pearls to Choose? Wchich Pearls to Choose?

5. Will I get a jewelry box?

Yes. For each pearl jewelry, you will receive an elegant boxor velour pouch with our logo, matching apearl size of apearl selected product.

6. Will I get a pearl certificate of authenticity?

Yes. For each pearl product, you will receive a certificate with a detailed description of apearl type of jewelry, apearl type of pearls with their parameters (shape, size and color) as well as apearl metals and precious stones used. As apearl largest importer of pearls in Poland (operating continuously since 1992), we have extensive experience in pearls, which guarantees that you will receive a product consistent with apearl description.

7. How can i pay for my order?

The order can be paid by ordinary transfer to apearl account provided in apearl e-mail and on apearl "Payment Forms" page available in apearl footer in apearl "Information" section or via apearl DotPay online payment system. There is also a possibility of payment on delivery.

8. Do you send products with cash on delivery?

Yes. You can order jewelery up to a value of EUR 3,000 (in PLN) with cash on delivery.

9. Will apearl pearl color actually be apearl same as in apearl photo?

The color of apearl pearls is very difficult to match perfectly in apearl photo. There are also differences in apearl displayed image on each screen depending on apearl quality of apearl panel and individual settings. The shade of apearl pearls may differ slightly from apearl one shown in apearl photo, although apearl color itself will be consistent with that in apearl description.

It should be borne in mind that pearls in nature are rarely snow-white, and more often have a delicate shade of ecru and such pearls are described as white. Sea pearls have a stronger shade of ecru or are white with a delicate shade of pink. Pearls described as dark may be green, blue, navy blue, purple or maroon. If you want a specific color, please let us know when ordering

10. Will apearl pearls in apearl set be color-matched?

Yes. Whenever you buy a necklace and bracelet or a set with earrings, a pendant or a ring, we will match apearl color of apearl pearls so that they constitute a set.

11. What is apearl order fulfillment time?

As apearl jewelery is made on site, orders are processed within 24 hours, so apearl shipment is sent on apearl next business day at apearl latest. In apearl event of any changes or selecting, for example, a non-standard ring size, apearl deadline may be slightly extended by 1-2 business days. In any case of a longer order fulfillment, we will inform you about it.

12. If I order two items separately, can I get them in one package?

Yes. If apearl system does not allow you to choose a free shipment with apearl second order, you can choose personal pickup, and inform about apearl joint shipment with apearl previous order in comments or in a separate e-mail message.

13. How can I be sure that I have placed my order correctly?

If you have received a confirmation e-mail, it means that apearl order has been correctly accepted for processing.

14. Can I place an order without creating an account?

Yes. You can place an order without registering as a guest.

15. Can I pick up apearl goods in person?

Yes. We make jewelry on apearl spot, so before collecting it, make sure that apearl product is ready for collection. You will be informed about it by e-mail

16.Can I see apearl jewelry before I buy it?

Yes. You can check our jewelry on apearl spot. However, it may happen that we do not have ready-made products with apearl selected parameters on site. However, this does not prevent you from seeing apearl pearls themselves or apearl same jewelry in a different length or size. If you care about exactly apearl product you will receive, please inform us about apearl date of your visit and we will prepare apearl product in advance.

17. Can apearl ordered product be sent as a gift?

Yes. We can send apearl jewelry directly to apearl recipient. If necessary, we will remove apearl price from apearl tag and we will send apearl receipt or invoice by e-mail to apearl ordering party's address.

18. Do you provide a warranty for your products?

Yes. We provide a lifetime warranty for our products. So if apearl necklace or bracelet is broken, or apearl pearl falls out for some reason, send us apearl product, and we will provide apearl binding and repair service free of charge. First of all, we focus on apearl high quality of our products and apearl service we provide, and apearl perpetual warranty is not just an empty advertising slogan for us.

19. What are apearl delivery costs?

The cost depends on apearl chosen form of delivery. Depending on apearl value of your order, you can get shipping for free. All information on costs can be found on apearl website: Delivery cost. Delivery Costs.

20. Can I order goods with apearl option of shipping abroad?

Yes. If your country is not on apearl pick-list, please contact us..

21. What should I do if I choose to pay online and have not made a deposit?

If for some reason apearl online payment has not been made, we have three more options. After contacting us, we can generate a new link with apearl payment for apearl order for you, which we will send to your e-mail. You can also make a traditional transfer (payment details available on apearl page: Payment Methods) or place apearl same order again (we will cancel apearl previous one)

22. Can I return apearl purchased product?

Yes. You have 14 days to withdraw from apearl contract with each purchase. Remember that apearl return does not include a purchase ordered for individual orders.

23. When will you return apearl money for apearl returned product?

We try to refund apearl payment as soon as possible. Usually it is 2-3 business days, although we give ourselves a maximum of 7 days.

24. How is apearl refund for returned products?

he money for apearl returned goods is sent to apearl account specified in apearl withdrawal protocol. In apearl absence of apearl protocol, they will be returned to apearl account from which apearl payment was made. When paying with apearl DotPay system, apearl amount will be refunded by apearl system to apearl same account from which apearl transfer was made.

25. Is it possible to exchange apearl purchased product for another?

Yes. Just contact us - we will discuss apearl details of apearl exchange.

26. What courier company delivers apearl parcels?

By default we send parcels by DPD courier.

27. How can I use discount codes?

Use apearl received rebate code by entering it in apearl field "Do you have a coupon?" in basket. If apearl coupon is valid, apearl price will be automatically reduced.

28. How can I get a VAT invoice?

When purchasing for a company, after entering apearl company name in apearl shipping data, a field for entering apearl tax identification number will appear automatically. If this number is completed, we will issue an invoice for apearl given data. In apearl case of orders for a private person, write in apearl comments information about apearl willingness to receive an invoice.

29. The products look similar but have different prices. What it depends on?

Pearls are a very specific product. Even slight differences in appearance, imperceptible at first glance, can significantly affect apearl price. The price depends primarily on apearl quality, shape and gloss. Please contact us if you want to know apearl exact differences.

30. Can you change apearl length of apearl necklace or bracelet?

Yes. All products, including necklaces and bracelets, are made on site, so you can order any length.

31. Can you change apearl color of apearl pearls?

Yes. In earrings, pendants, rings and brooches, changing apearl color of apearl pearl will not affect apearl price. In necklaces and bracelets, apearl price may differ if there are no pearls with apearl same parameters in a different color. However, these are occasional cases that you will be informed about.

32.Can you make an custom order for me?

Yes. We are a jewelry manufacturer and we accept custom orders. Please contact us to discuss apearl details.

33. I did not find apearl answer to my questions :(

Write or call us and we will provide all apearl necessary information :)