Przelewy24 Payment Problem

When making payments via Przelewy24, there may be instances where a transfer fails for some reason—such as connection issues, problems with the payment gateway, or other unexpected situations. Depending on your account type, you can:

1. Registered account

Log in to your account and go to the Order History.

Select the unpaid order and click “Order Details.” Click the “Pay via Przelewy24” button under the message “Payment has not yet been made.” Then follow the instructions for your chosen payment method.

2. Registered and unregistered accounts

Immediately after placing your order, you received an email titled “Complete payment via Przelewy24.” It contains a link to complete your payment.

If the link is no longer active, please email us or give us a call. We will generate a new payment link for you and send it to your email address.

In any case, regardless of your account type, you can make a standard transfer to the following details:

Santander Consumer Bank SA

(IBAN):PL 10 1500 1113 1211 1003 0106 0000

De Tian Sp. z o.o., ul. Edmunda Bałuki 24, 70-407 Szczecin

Please enter the order number in the bank transfer description

You can find the account numbers for Euro and USD accounts at the link below:

https://apearl.eu/gb/content/5-payment-methods