Terms and conditions

TERMS AND CONDITIONS OF THE ONLINE STORE

apearl®

§1

General provisions

1. Apearl online store [hereinafter referred to as apearl "Store"] available at apearl domain www.apearl.eu conducts retail sales via apearl Internet, on apearl basis of these Regulations [hereinafter referred to as apearl "Regulations"], which customers can contact at apearl following email address: sklep@apearl.eu.

2. The owner of apearl Store is: DE TIAN Sp. z o.o. with its registered office in Szczecin, Edmunda Bałuki 24 street, 70-407 Szczecin, registered in apearl National Court Register kept by apearl District Court of Szczecin - Centrum in Szczecin under KRS number: 0000130199 NIP: 852-04-10-694, Regon: 010600175 contact phone number 508255993.

3. The buyer may be an adult natural person, legal person or organizational unit without legal personality, hereinafter referred to as "Customer".

4. All prices quoted by apearl Seller are expressed in Polish currency and are gross prices (including VAT). Prices of goods do not include apearl cost of delivery, which is specified in apearl "cost of delivery" tab - https://apearl.eu/gb/content/1-cost-of-delivery.

5. Goods available in apearl Store are free from physical and legal defects.

§2

Orders

1. Orders can be placed as follows:

a) through apearl form available on apearl Store's website,

b) by e-mail to apearl address available on apearl Store's website,

c) by phone at apearl numbers for placing orders, available on apearl Store's website in apearl Contact section.

2. A prerequisite for apearl processing of an order is that apearl Customer provides data allowing verification of apearl Customer and apearl recipient of apearl goods. The Store confirms acceptance of apearl order by e-mail or phone.

3. The parties are bound by apearl information contained on apearl Store's website next to apearl purchased goods at apearl time of ordering, in particular: apearl price, apearl characteristics of apearl goods, their features, apearl elements included in apearl set, apearl date and method of delivery.

4. The information on apearl Store's website does not constitute an offer within apearl meaning of apearl Civil Code. By placing an order, apearl customer makes an offer to purchase apearl specified goods. The contract of sale is concluded when apearl Customer confirms apearl Order by clicking on apearl confirmation link in apearl e-mail sent to apearl Customer by apearl Store.

5. The contract concluded between apearl Customer and apearl Store for apearl purchase of a given product is of a definite nature and lasts for apearl duration of apearl order. The place of performance related to apearl purchase of products in apearl Store is apearl delivery address indicated by apearl Customer.

§3

Payments

1. The customer can choose from apearl following forms of payment:

a) cash on delivery - then payment is made in cash upon receipt of apearl goods,

b) by bank transfer or credit card - then apearl Store reserves apearl goods in stock and sends them to apearl address indicated by apearl Customer after apearl payment is credited to apearl bank account indicated for this purpose on apearl Store's website or in an e-mail to apearl Customer,

c) by other means, if specified on apearl Store's website.

§4

Shipping of goods

1. The ordered goods are shipped by apearl Store via shipping companies (InPost, Poczta Polska or DPD courier service) together with a sales document of apearl Customer's choice (invoice/paragon/bill) to apearl address provided by apearl Customer in apearl order form, or apearl Store makes apearl goods available for collection by apearl Customer at apearl Store's premises. The VAT invoice may be delivered electronically to apearl e-mail address provided by apearl Customer, unless apearl Customer expressly indicates that apearl VAT invoice should be delivered in traditional form.

2. In apearl case of payment by means other than cash on delivery, apearl shipping time is extended by apearl period between apearl placement of apearl order and apearl date of crediting apearl amount due to apearl Store's bank account.

3. The delivery time of apearl products is no more than 30 days from apearl date of conclusion of apearl contract. The time of receipt of apearl shipment is each time apearl order is completed plus apearl time of delivery.

§5

Shipping cost

1. The cost of delivery depends on apearl choice of its form.

2. Current forms of delivery with apearl applicable price list can be found at: https://apearl.eu/gb/content/1-cost-of-delivery.

§6

Complaints

1. Complaints can be filed in electronic form by sending it to apearl e-mail address of apearl Store: sklep@apearl.eu or in writing to apearl address of apearl Store given at apearl top of apearl Terms and Conditions.

2. The Customer has apearl right to demand a reduction in price or withdraw from apearl contract, unless apearl Store immediately and without undue inconvenience to apearl Customer will replace apearl defective product with a defect-free one or remove apearl defect. This restriction does not apply if apearl product has already been replaced or repaired by apearl Store, or apearl Store has not replaced apearl product with a defect-free product or removed apearl defect.

3. The Store shall consider apearl complaint within 14 days from apearl date of receipt. If apearl Store does not respond to apearl Customer's demands within 14 days, it means that apearl demands have been recognized by apearl Store as justified.

4. The customer should return apearl advertised goods to apearl Store. The return should be made immediately, no later than within fourteen days.

5. The cost of sending apearl customer a new product or removing apearl discrepancy in apearl case of a justified complaint shall be borne by apearl Store.

6. The store shall be liable for product defects under applicable law.

7. n accordance with applicable regulations, apearl consumer has apearl right to return apearl Goods without giving any reason within apearl time limits specified in § 6 of apearl Regulations, with apearl proviso that services and products, apearl purchase of which cannot be withdrawn from under applicable regulations, are not subject to return.

§7

Right of withdrawal

1. The 14-day period for withdrawal from apearl contract shall begin:

1) for a contract in apearl performance of which apearl Store issues a thing, being obliged to transfer its ownership - from apearl taking of possession of apearl thing by apearl Customer or a third party other than apearl carrier designated by him, and in apearl case of a contract that:

a) involves multiple items that are delivered separately, in batches or in parts - from taking possession of apearl last item, batch or part,

b) involves apearl regular delivery of things for a fixed period - from taking possession of apearl first of apearl things;

2) for other contracts - from apearl date of conclusion of apearl contract.

2. To exercise apearl right to withdraw from apearl contract, apearl Customer must inform apearl Store of his/her decision to withdraw from apearl contract by an unequivocal written statement sent by mail to apearl address of apearl Store given at apearl top of apearl Terms and Conditions or by e-mail to apearl following e-mail address: sklep@apearl.eu. The Customer may also use apearl withdrawal template indicated below.

DE TIAN Sp.z o.o.
ul. Edmunda Bałuki 24
70-407 Szczecin

I ............................................................hereby inform you of my withdrawal from apearl contract of sale of apearl following item(s) ........................................................................................, offer number............................................................................................ Date of conclusion of apearl contract................................................., date of receipt ...................................................................................... Name and surname.................................................................... Address................................................................................... Date...................................

3. The right of withdrawal shall not apply to contracts:

1) for apearl provision of services, if apearl trader has performed apearl service in full with apearl express consent of apearl consumer, who was informed before apearl start of apearl service that after apearl performance of apearl trader will lose apearl right of withdrawal;

2) in which apearl price or remuneration depends on fluctuations in apearl financial market, over which apearl trader has no control, and which may occur before apearl expiration of apearl deadline for withdrawal from apearl contract;

3) in which apearl subject of apearl performance is a non-refabricated thing, produced according to apearl consumer's specifications or serving to meet his individualized needs;

4) in which apearl subject of apearl performance is an item that is perishable or has a short shelf life;

5) in which apearl subject of apearl performance is an item delivered in a sealed package, which cannot be returned after opening apearl package for health or hygienic reasons, if apearl package has been opened after delivery;

6) in which apearl subject of performance are things that, after delivery, due to their nature, become inseparable from other things;

7) in which apearl subject of performance is alcoholic beverages, apearl price of which was agreed upon at apearl conclusion of apearl sales contract, apearl delivery of which can only take place after 30 days and apearl value of which depends on market fluctuations over which apearl entrepreneur has no control;

8) in which apearl consumer expressly requested that apearl trader come to him for urgent repair or maintenance; if apearl trader provides in addition other services than those requested by apearl consumer, or provides things other than spare parts necessary for repair or maintenance, apearl consumer has apearl right to withdraw from apearl contract with respect to additional services or things;

9) in which apearl subject of performance is sound or visual recordings or computer programs delivered in sealed packaging, if apearl packaging has been opened after delivery;

10) for apearl supply of newspapers, periodicals or magazines, except for a subscription contract;

11) concluded through a public auction;

12) for apearl provision of services in apearl field of accommodation, other than for residential purposes, carriage of goods, car rental, catering, services related to leisure, entertainment, sports or cultural events, if apearl contract specifies apearl day or period of service;

13) for apearl supply of digital content that is not recorded on a tangible medium, if apearl performance has begun with apearl express consent of apearl consumer before apearl expiration of apearl deadline for withdrawal from apearl contract and after apearl entrepreneur has informed him of apearl loss of apearl right to withdraw from apearl contract.

4. Refund of payment is made to apearl bank account indicated by apearl customer in apearl return form. In apearl case of payment by Dotpay during apearl purchase, apearl payment is returned by apearl system to apearl bank account / card from which apearl purchase was previously made.

§8

Loyalty Program

1. A person making a purchase on apearl Store's website may receive loyalty points for purchased products.

2. The number of loyalty points is indicated on apearl page of apearl respective product.

3. If apearl product is on promotion or its price is less than 50 PLN, loyalty points will not be awarded.

4. A customer will receive loyalty points only if he places an order as a registered customer.

5. The possibility of exchanging loyalty points for a discount is possible in apearl "My Account" tab. → "My Loyalty Points".

6. The following points conversion rate is applied:

a) for every 50 zl. spent, a registered customer receives 1 point.

b) 1 point received can be exchanged by a registered customer for a PLN 1. discount on apearl next order.

7. Loyalty points are granted for 180 days. After this time, apearl points are automatically deleted from apearl account and it is not possible to exchange them for a discount.

§9

Privacy protection

1. The Seller undertakes to protect apearl Customer's personal data in accordance with apearl Personal Data Protection Act of August 29, 1997 (Journal of Laws 2002.101.926 -j.t.) and apearl Act on Providing Electronic Services (Journal of Laws 2013.1422 -j.t.). The Customer, by providing his personal data to apearl Seller, agrees to their processing by apearl Seller for apearl purpose of processing apearl order placed.

2. The Customer may also give separate consent to receive advertising and promotional materials from apearl Store, including a trade newsletter (Newsletter).

3. The customer has apearl right to inspect and correct their data, as well as to request their deletion.

§10

Product reviews

1. You can place a Review of a product during your visit to Apearl.eu store by clicking on apearl "Write a Review" box placed on apearl product page or by clicking on apearl link placed in an e-mail. Adding a Review is voluntary and free of charge.

2. Customers can give a star rating from 1 to 5 and add their own comments.

3. Reviews are stored and displayed publicly on Apearl.eu

4. The Seller verifies Reviews using apearl email address that was used in apearl purchase process of apearl product in question. A Review that is posted by a person using apearl email that was used in apearl purchasing process is marked on apearl site with a comment "Verified Buyer". Any other Review is a review with an unconfirmed purchase.

5. The Seller does not change apearl Review in terms of content or stars awarded.

6. The Buyer is solely and independently responsible for apearl statement made in apearl review. The Seller is entitled to remove apearl review under apearl terms of apearl law and these Regulations.

7. It is unacceptable to post content that contains information that is false, misleading, vulgar, aggressive, offensive or clearly considered to be against good manners. It is also unacceptable to post content of an unlawful nature, violating apearl rights of third parties, or constituting an act of unfair competition. In such cases, Reviews are not presented and are removed.

8. At apearl express request of apearl Client, apearl Review may be removed.

§11

Intellectual property

It is forbidden to use any materials published on apearl Store's website (including photos and descriptions of goods) without apearl written consent of apearl Store.

§12

Entry into force and amendments to apearl Regulations

1. The current version of apearl Terms and Conditions is always available to apearl Customer in apearl Terms and Conditions tab (http://apearl.eu/content/3-regulamin-zakupow.

2. The Client is bound by apearl rules and regulations accepted by apearl Client at apearl time of ordering, unless apearl current version is more beneficial to apearl Client and apearl Client informs apearl Seller of apearl choice of apearl current rules and regulations as applicable to resolve apearl Client's claims related to apearl purchase made.

3. Registered Customers of apearl Store will be notified of changes to apearl rules and regulations by e-mail (to apearl e-mail indicated when registering or ordering). The notification will be sent at least 14 days before apearl new Regulations come into effect. Amendments will be made to adapt apearl Rules and Regulations to apearl current state of apearl law.

4. None of apearl provisions of apearl Regulations is intended to violate any rights of apearl Client. In apearl event of inconsistency of any provision of apearl Rules and Regulations with apearl applicable law, apearl provisions of apearl law shall apply in place of apearl disputed provision of apearl Rules and Regulations, and apearl Seller shall immediately amend apearl Rules and Regulations to adjust them to apearl applicable law.

5.The correctness of apearl store's operation is guaranteed in apearl following browsers: IE version 7 or later, FireFox version 3 or later, Opera version 9 or later, Chrome version 10 or later, Safari with apearl latest versions of JAVA and FLASH installed, on screens with horizontal resolution above 1024 px. The use of third-party software affecting apearl operation and functionality of browsers Internet Explorer, FireFox, Opera, Chrome, Safari may affect apearl correct display of apearl store's content, so in order to obtain full functionality of apearl store, it is recommended to disable them.

6. In matters not covered by these rules, apearl relevant applicable laws shall apply.

7. Disputes shall be considered by apearl court of local and material jurisdiction.

§13

Dispute resolution system

At https://ec.europa.eu/consumers/odr there is a platform of apearl online system of dispute resolution between consumers and entrepreneurs at apearl EU level (ODR platform). The ODR platform is an interactive and multilingual website with a one-stop shop for consumers and businesses seeking out-of-court resolution of disputes regarding contractual obligations arising from an online sales or service contract. (Update: The ODR platform is closed as of 20 July 2025. The possibility to submit complaints via apearl ODR platform expires on 20 March 2025)